Online support

If you’re interested in learning more about how broadband works, or you’d rather have a go at fixing your own problems instead of calling a help-desk, you’ve come to the right place. Our website is designed to give you the tools to help yourself, with extensive support pages and FAQs section. Our online forum offers another level of support, where you can discuss any questions you have and receive advice from aaNet staff and customers. Your aaNet members section is full of customer friendly features like our usage meter, and works on the principle that you should have full control over your service.

Help and support - 7 days a week

If you do need to call aaNet, our technical support is based on the same core principles, we provide expert, plain speaking technical support 7 days a week. You can call us on: 1300 665 076

Monday - Friday 9 am - 9pm (AEST)
Saturday - Sunday 9 am - 8pm (AEST)

We have developed our plan features to deliver a simple, efficient and reliable broadband service to you. Our features are designed to be transparent, so you can understand their true value to you as an individual.

Your aaNet plan has a static IP address, a permanent address for your computer online. A static address is particularly beneficial if you want to run your own services via your broadband connection (more info).


Your plan is assigned 15 free email accounts, each with 100MB of storage.

Web space

Ever wanted your own website? Now you can with aaNet’s free web space. Every aaNet ASDL plan comes with 60MB of free web space which you can set up via your members section, and consult our forum for any pointers.