Contact us

Sales Contact hours:

Monday to Friday - 8am to 8pm AEST
Saturday - 10am to 7pm AEST

If you are a new customer and have a sales enquiry, please call us on 1300 665 076.

Alternatively please use our;

If you are an existing customer and have an enquiry relating to a change to your service, such as Relocation (moving to a different address), Speed and Plan changes and Cancellations, please call us on 1300 665 076.

Alternatively please use our;


If you have a technical query relating to your aaNet service, please call us on 1300 665 076. or you may send us an email at helpdesk@aanet.com.au

Support Contact hours:

Monday to Friday - 9am to 9pm AEST
Saturday to Sunday - 9am to 8pm AEST

Alternatively please use our;


If you have an accounts or billing enquiry please call us on 1300 665 076. or you may send us an email at accounts@aanet.com.au

Billing and Accounts enquiries include updating payment details and enquiries relating to the invoicing of your account.

Accounts Contact hours:

Monday to Friday - 10am to 7pm AEST

Alternatively please use our;

Appoint Authorised Representative

To add an Authorised Person to your account; please contact our Accounts Team on 1300 665 076 who will advise you of what authority an Authorised Person has to speak on your behalf and changes they can make to products that you have with aaNet.

Before calling, please have the following information available.

  • Full Name of the Authorised Representative
  • Date of Birth
  • Home / Office Address
  • Email Address
  • Contact Number

Support Contact hours:

Monday to Friday - 10am to 7pm AEST


Contact us - 1300 665 076