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What is Churn?What is Churn? It is more correctly called the DSL transfer process (commonly refered to as "churn"), and provides an efficient one step mechanism for moving DSL end-users/customers between DSL service providers, rather than the more time consuming disconnection/reconnection process. In short your traffic that is routed to your current ISP is re-routed to your new provider without actually disconnecting the service Does this mean I don't get cut off when I change ISPs Most times you will not notice any downtime and sometimes you will not know that it has happened. You will need to enter in your new username and password supplied by aaNet and log on to our service. But how will I know? Expect your churn to go through on the day you have stipulated, most times this is very problem free. However we do provide a link to check the status of churns Should I tell my old ISP that I am churning? Please review the obligations you have to your old ISP before you churn. You must ensure that the line codes remain on the line unless your transfer will not be able to be processed. I am with a provider and they say I cant churn? The DSL transfer process can only be used to transfer DSL services between service providers that provide DSL services over Telstra's DSL network and participate in the DSL transfer process. Transfers of DSL services between Telstra's DSL network and other networks can only be performed using the disconnection/reconnection process. You should check with your current DSL service provider if you have queries about whether your DSL service can be transferred using the DSL transfer process. What about contracts? When joining aaNet the standard contract terms apply as they would to a new user, the length of which is determined by the plan you select and is detailed on the plans page. In regards to any contractual agreement with your current ADSL Broadband provider you would need to check with them and their terms and conditions. Where can I find out more information about the transfer agreements that aaNet participate in? Further details on industry agreements, and how they relate to aaNet customers can be found here |
