Billing & Payment Options

Payment Options

Here at aaNet we offer the following payment options to customers all we ask is that you pay your account by the due date:

Direct Debit
Pay by direct debit from your bank account or credit card each month. Contact us on 1300 665 076 to setup a direct debit payment.

Credit Card
You can pay your account using all major credit cards, simply login to MyAccount at www.aanet.com.au. If you elect to pay your bill via credit card, a surcharge of 0.43% for Visa/Mastercard and 2.89% for Amex/Diners per payment applies.

Mail
Post the 'Payment Slipí with your cheque to PO Box 631, Collins St West, Vic 8007. Cheques should be made payable to aaNet.

Phone
Pay your invoice over the phone with your credit card. Simply call 1300 665 076.

Billing Periods & Format

As an aaNet customer you will be assigned with a billing period depending on the date your aaNet service is activated - aaNetís billing cycles are daily.

All aaNet customer invoices are generated monthly at the end of your billing cycle. All invoices are made available online in MyAccount and are also emailed to customers.

Payment Options & Terms

As per agreement with customers, payment is debited from the designated account ten days from the data that invoice is generated and delivered to customer. Late payment fees may apply and aaNet reserves the right to suspend services for overdue accounts. If you pay by Direct Debit and a credit has been raised on your account after the invoice is generated and before the due date the amount that is debited will be the balance owing minus the credit amount.

Billing FAQs

Spend Management Tools


Payment & Debt Collection

Time to Pay
As per the Terms and Conditions agreed to at sign up aaNet will issue invoices and debit payments ten days from the date that invoice is generated and delivered. If you donít pay your account by the due date and aaNet reserves the right to suspend services for overdue accounts.

Obligation to Pay
When You sign up for a specific Service with us, there will be terms and conditions relating to that specific Service including details of the contract period and specific pricing details. By agreeing to these terms and conditions you also agree that you have an obligation to pay for that service. Under this obligation you agree to pay for your services within the payment terms and accept that failure to pay may result in late payment fees or service restrictions.

Pro-Rata Fees
Pro-rata refers to being charged a proportion of a fee on your bill. Pro-rata may appear on your first invoice or if you ask us for a new service mid-way through a billing cycle it will also appear on your next invoice. Pro-rata is calculated based on the number of days between your activation date and the date of your actual billing cycle (inclusive). For example, if your invoice cycle runs from the 25th of one month until the 24th of the following month, and we provide you with a new service from the 10th of August, you would be invoiced pro-rata fees from 10 August to 24 August, and in advance fees from 25 August to 24 September. These fees would then appear on the invoice that we generate soon after your billing period ends on 24 August.

Overdue Accounts
aaNet also reserves the right to restrict, suspend or disconnect services where payment has not been received. aaNet contacts any customer who has an overdue account of 7+ days and will send regular alerts if payment is not received. Alerts may be sent by email, SMS or post or any combination of these.

Financial Assistance
aaNet has a financial hardship policy to assist customers suffering financial hardship to discharge their financial obligations to aaNet over a period of time. To view our Financial Hardship Policy click here.

Payment Arrangements/Part Payment
We may assist customers with reaching reasonable payment arrangements, taking into account each customerís individual circumstances. The basic principle of any payment arrangement is to ensure a customerís debt reduces at a reasonable level over time. If you are unable to pay your account by the due date and would like to discuss a payment arrangement with us please contact us directly on 1300 665 076.

Non-Payment
If you don't pay all amounts you owe by the date the payment is due aaNet reserves the right to suspend services for overdue accounts and hand your account to a collections agency.